Senior Health Care Program Manager with the County of Santa Clara

Salary: $113,744.80 - $138,268.00 Annually

Location: Throughout the County of Santa Clara, CA

Job Type: Full-Time

Department: Public Health

Job Number: 18-C82-A

Closing: 4/20/2018 11:59 PM Pacific


Job Description

Under direction, to plan, direct, coordinate, evaluate, supervise and manage various program services and groups of professional and paraprofessional staff providing health care services within the Santa Clara Valley Health and Hospital System, including remote work sites; to oversee and coordinate contractors providing services in assigned program areas. Positions in this series are assigned to a department or across several departments and provide supervision and program management for a variety of services. Incumbents may be assigned to supervise outlying clinics or manage specialized program activities.

Typical Tasks

  • Manages one or more assigned health care program activities including planning, coordinating, prioritizing, monitoring and participating in the agency-wide program meetings regarding program activities;
  • Oversees and /or participates in the development, implementation and maintenance of the program goals, objectives, policies and procedures to ensure program goals are achieved;
  • Plans, coordinates and reviews the work plan for services and responsibilities which may include program design, contract development and monitoring, and program site maintenance and repair;
  • Provides administrative and technical direction to assigned program services staff to ensure compliance with various reporting requirements;
  • Coordinates the selection and training of personnel; assumes responsibility for motivating and evaluating assigned personnel; provides necessary training; initiates discipline procedures as is appropriate; recruits, hires and manages program volunteers; assigns work to staff and personnel; monitors work activities to ensure safe work practices, work quality and accuracy; ensures compliance to applicable rules, policies and procedures;
  • Analyzes program services and evaluates changes and development of assigned health care program needs; seeks out and applies for grants and donations for program funding; administers grants to ensure compliance with regulations;
  • May prepare and administer annual budget for one or more assigned programs; monitors expenditures;
  • Supervises and participates in the design, preparation and distribution of program publicity including press releases, brochures, pamphlets, flyers and printed schedules; may represent the Health and Hospital System through the news media;
  • Coordinates program activities with agencies, service providers and non-profit services;
  • Provides staff assistance and technical support for assigned program activities to other County departments and special interest commissions and committees; conducts organizational and operational service delivery studies; makes recommendations to address and resolve identified service delivery issues;
  • Analyzes and interprets existing, new and proposed legislation for cost and program impacts;
  • Attends and participates in organizational and community meetings as necessary; stays current on issues relative to assigned programs and services; responds to and resolves community and organizational inquiries and complaints;
  • Establishes positive working relationships with representatives of community organizations, state/local agencies, management and staff, clients and the public;
  • Use a variety of information applications and databases to develop schedules and special reports.

Employment Standards

Sufficient education and experience which directly demonstrates the possession and application of the following knowledge and abilities:

Senior Health Care Program Manager
Experience Note: The knowledge and abilities would typically be obtained through training and experience equivalent to a Bachelor's degree in health care administration, nursing, public administration or a related field and four years of professional level supervisory or management health care experience. A Master's degree in one of the disciplines listed above may be substituted for one year of health care experience.

Knowledge of:

  • Principles and practices of health care system management relating to large service delivery program;
  • Health care organizational structure and program components;
  • Current legislation and trends affecting health care providers for assigned program areas;
  • Standard program evaluation methods and report writing procedures;
  • Principles and practices of program administration including budgeting, marketing, purchasing, management and program needs forecasting;
  • Principles of grant writing and administration;
  • Principles and practices of supervision, staff development, organization, administration and management.

Ability to:  

  • Organize, coordinate and supervise the work of supervisory and management staff;
  • Formulate, gather, analyze and present financial, informational and statistical data;
  • Assign, develop and implement programs suited to the needs of the clients in specialized program areas;
  • Coordinate assigned health care programs with other health care agencies;
  • Develop program enhancement recommendations based on surveys and cost analysis;
  • Communicate clearly and effectively with members of the public, agency staff and health care professionals at all levels;
  • Prepare and administer program budgets and grants;
  • Analyze, interpret and explain program policies and procedures;
  • Elicit community and organizational support for programs;
  • Supervise, train and evaluate subordinates;
  • Communicate clearly and concisely, orally and in writing;
  • Identify and administer grants for a particular program area;
  • Represent SCVHHS on assigned committees and with service providers;
  • Establish and maintain effective working relationships with agency staff and health care professionals at all levels, other health agencies/providers, and the general public.

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Friday, April 13, 2018 - 16:30